At Chance Hill we are all about having a fun time, but always in moderation. In our safety center, you’ll receive real time advise for staying safe while playing in Chance Hill, as well as allowing you to access all of our safety resources.
Are you over 18?
In order to play at Chance Hill you must be over 18 or of legal age to play depending on your jurisdiction. Chance Hill reserves the right to request proof of age from any customer and can block the account until the appropriate documents are submitted.
Are you worried about you or a close friend?
We’re associated with non-profit organizations and other companies which allow to keep gaming safe. If you think you might need some help, contact one of the specialized organizations which are listed at the bottom.
When you play at Chance Hill we want you to always enjoy your time here. We want you to do it responsibly whilst having as much fun as possible.
Please do not try and look at playing our games as a source of income as whilst often you will win, you may also lose.
If you feel as though you are playing too much and this could be causing problems either to your finances or personal life, you have the option to make use of our play limiting tools.
You are also welcome to contact our supportAll of these tools are available within your onsite ‘My Account’ tab and under ‘Limits’.
Knowing Your Limits:
Deposit limits:At any time you wish you can choose to restrict the amount you want to deposit either daily, weekly or monthly.
Session limits:.With your session limit you can opt to play for a pre-determined amount of time per day, week or month.
Loss Limits:If you wish to ensure you don’t surpass a specific loss amount you can use our loss limiting tool, this tool will allow you to set a pre-defined loss per day, week, month
Wagering limits:You can also opt to set yourself wagering limits. This tool will allow you to restrict the amount you bet, either per day, week or monthly.
Please note: when you set any of the above limits, if you wish to change them back or increase your limits you will have a cooling off period of 7 days before the change will take effect. All limits are easily accessible from your account section with exception of wagering limit which you can set by contacting customer support.
Time out:From time to time you may wish to take a break from playing with Chance Hill. You are able to temporally freeze your account for a set period of time of 1 day, 1 week or 1 month.
Please note: when you freeze your account, if you wish to unfreeze you will have a cooling off period of 7 days before the change will take effect.
Self ExclusionSelf-exclusion is a formal process whereby you choose to close your account for a period of between 6 months and 5 years. During the chosen period all online accounts that you hold with both Betit Operations Limited and MT SecureTrade Limited will be subject to your self-exclusion request. This facility is available through the limits section or by contacting our Customer Service.
During the self-exclusion agreement we will 'close' any accounts you hold with us and our group companies and return any remaining balances to you. Once you have chosen to self-exclude, the process cannot be reversed for any reason and you will not be able to apply to open new accounts.
During this period we will not send you any marketing material and we cannot accept any deposits or bets. Please note however, that whilst your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being sent. We would ask you to please disregard any such material received accordingly.
Once the self-exclusion period has expired, your accounts will remain closed unless you contact us by e-mail or chat to reactivate. Once a reactivation request has been received, a further 24 hour 'cool off' period applies.
If residing in the UK you will have the option to select a reality check on your account upon logging into your account. This allows you to receive a notification either every 15 minutes, 30 minutes or 60 minutes. This notification will tell you how long you have been playing and also how much you have won/lost.
Looking for help?If you or anyone around you need help or you would like to get more information, you can get in touch with one of the following organizations:
Is Chance Hill licensed?
CHANCEHILL.com is a fully licensed online casino that holds a license issued by the Malta Gaming Authority (MGA), one of the most stringent and respected licensing authorities in the world.
CHANCEHILL.com is wholeheartedly committed to adhering to the high standards, rules and regulations set by the licensee and to ensure fair and transparent gaming.
For residents of the United Kingdom, CHANCEHILL.com is licensed and regulated by the United Kingdom Gambling Commission, account reference number: 39575.
Is my information safe?
Security is our highest priority here at CHANCEHILL.com. We utilise highly sophisticated SSL (Secure Socket Layer) data encryption algorithms, these are the same tool that are used in global financial institutions.
Nothing is more important than ensuring your personal information is kept secure and safe. We will never ask you for your password, you can reset your password via our onsite password recovery tool.
Are my funds safe?
In addition to SSL encryption, we secure all deposits and withdrawals with the Payment Card Industry Data Security Standard (PCI DSS) security protocols. As well as the PCI DSS, we keep all deposited funds in a segregated bank account.
Click here to if you wish to make a complaint.
What is GamStopGAMSTOP lets you put controls in place to help restrict your online gambling activities.
Sign up for the service and you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.
GAMSTOP is a free service for users.
How can I add myself to the GAMSTOP register?If you are having difficulty controlling your gambling and wish to add yourself to the UK National Online Self-Exclusion scheme, GAMSTOP, you may do so by visiting the following link - https://www.gamstop.co.uk/
Upon accessing the GAMSTOP website, you will be prompted to supply some personal information including, but not limited to, first name, last name, e-mail address, date of birth and telephone number.
Once you have input your personal information you will be asked to verify your attempt to register with GAMSTOP.
Once you have confirmed your addition to the register, GAMSTOP will contact you to request some further information for security purposes (such as identity verification). Once GAMSTOP are satisfied with the information received, your request to be added to the GAMSTOP register will be complete