Chancehill.com is licensed and operated under Malta Gaming Authority (MGA) and UK Gambling Commission which do not allow game play from your currently location.

Find your answers here

My Account

1. I didn’t receive my activation code. What do I do?
If you did not receive an activation code within 5 minutes of requesting one, please try resending the code to your phone and check you have used the correct phone number, if you still are having issues contact our customer support team.
2. How do I open an account at Chance Hill?
What a great thing to do! We've made the registration process as quick as we could. Click on the “Sign Up” located on the top right corner of our landing page and fill in the required fields. After this, we'll send you a verification code and that's it. You’re one more member of the family :)
3. How can I find out if I already have an account?
If you believe that you have previously registered at ChanceHill.com, contact our customer support at contact@chancehill.com before creating a new account.
4. Can I have more than one account?
No, you can't. Our license only allows one account per player. Duplicate accounts will be closed and winnings forfeited.
5. I forgot my registered email address
Contact our customer support.
6. I am under 18. Am I allowed to play?
Definitely not. When signing up you agree to being over 18 years old. Expect Chance Hill to verify every player's age.
7. Can I play from my country?
For legal and commercial reasons Chance Hill do not open accounts living in or operating from the following countries: Afghanistan, Belgium, Cyprus, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Italy, Jordan, Kuwait, Nigeria, Pakistan, Singapore, Spain, Syria, Turkey, United States of America and Yemen.
8. Oh no, I forgot my username/password!
The fastest way to get a new password is to click on the “Forgot your password?” link in our header. We will then send you a link where you can enter a new password. If this doesn't solve it, contact our customer support, where our team will be happy to assist you.
9. How do I opt in/deactivate promotions and newsletters?
Access "My Account" on the top of the page. In your profile, edit your settings in your personal details. We always recommend checking the promo tab in order to receive exclusive promotions!

Payments

1. I have made a withdrawal. When will I receive my money?
Just like deposits, this depends on the payment method. You can find all information in our payments page by clicking here.
Method Speed
Cards (VISA, Mastercard) 1-3 days after approval
E-Wallets (Skrill, Neteller) Instant after approval
Paysafe card Not available for withdrawals
Trustly Not available for withdrawals
Bank transfer 1-3 business days after approval
2. I want to know what currencies Chance Hill supports.
You can register an account at ChanceHill.com with the following currencies: EUR, SEK, GBP, USD, CAD, AUD, CHF.
3. Are my personal details/transactions secure?
Our casino has been built around your personal privacy and security. Afterall, your security is our security. All payments are processed using high end software, employing only the highest standards of data encryption to ensure your details cannot be accessed or misused.
4. I made a deposit but the funds never reached my account...
First of all, don't panic. We will make sure your money reaches your account. Make sure that the deposit was successful: was it deducted from your card/e-wallet? We have all data in our backend, so we'll be able to trace and locate the issue. However, it is always useful to send a screenshot of the missing deposit.
5. I have made a deposit. How long will my deposit take to reach my account?
This depends on the payment method. You can find all information in our Payments page by clicking here.
Method Speed
Cards (VISA, Mastercard) Instant
E-Wallets (Skrill, Neteller) Instant
Paysafe card Instant
Trustly Instant
Bank transfer 1-3 business days after approval
6. What is the minimum withdraw/deposit?
This varies between providers and country. Please visit our payment page for more information by clicking here.

7. Can I deposit in an account that is not in my name?
At the moment it is mandatory that all deposits are made to an account that is in your own name.
8. How do I deposit?
To make a deposit into your Chance Hill account you need to log in, select the deposit button at the top right corner of the page. From here you can select your desired payment method, submit the relevant payment details and register it to your account.
9. What deposit methods are supported by Chance Hill?
At Chance Hill we value an easy transfer. That’s why we are using the quickest and most reliable payment providers in each country. You can find more information about our payment providers by clicking here. . If by any chance we have missed a provider that you are looking for, please contact our support and we will do anything in our hands to add it to our list.
VisaPayments MastercardPayments SkrillPayments NetellerPayments PaysafePayements Trustly Euteller

Free spins and bonuses

1. What welcome promotion do I get on my first deposits?
You can find all details regarding the welcome bonus by clicking here!

3. I received a bonus but my wagering requirements do not decrease
Depending on the game, it will count differently towards the wagering.
Game Wagering contribution
Slots (unless specified below) 100%
Table games 0%
Dr. Jekyll and Mr. Hyde, Lucky Angler, Big Bang, The Wish Master, Devil’s Delight, Robin Hood, Tomb Raider 2, Tornado: Farm Escape, Dead or Alive, Bloodsuckers, 1429 Uncharted Seas, Jackpot Jester 6000, Jackpot Jester Wild Nudge, Twin Spin, Reel Rush, Super Monopoly Money. 0%
Piggy Riches, Zombies, Jack Hammer 2, Steam tower, Muse: Wild inspiration, Victorious, Ghost pirates and High Society 50%
4. Where can I see how much is left to wager from my bonus?
Find out how much there is left to wager in "Bonus Balance" under "My Account" on the top right corner of our landing page.
5. What does 'Wagering' mean?
Wagering is the amount of times a bonus has to be played in order to be able to make a withdrawal. Most bonuses in Chance Hill have a wagering requirement of 40 X bonus. Please note that it is 40 x bonus ONLY, not bonus + deposit.
6. Why can't I see the winnings from free spins?
The majority of winnings from free spin campaigns do not need to be wagered. Therefore they are credited to your account as real money.
7. I made a deposit but didn't receive my free spins. Are they issued automatically?
Free spins are issued automatically after making a deposit. If you haven't received your free spins 10 minutes after depositing please contact customer support through Live Chat.
8. How do I activate free spins at Chance Hill?
The majority of free spins are activated automatically or via a bonus code, to activate free spins generated by bonus code simply head over to the bonuses section under my account and input the given bonus code then it's a case of accessing the game and making sure you get a nice win!
9. Do my free spins have wagering requirements?
From time to time there may be requirements of freespins, please check the bonus terms here for full information.

Technical

1. An error or technical issue occurred in the casino

Every spin you make is stored in a database. Please contact our support team at contact@chancehill.com if you feel there has been some error during your game play. We will attend immediately and fix it. Please notify us the following to make it easier to detect and fix:

If possible, provide a screenshot of the problem.

2. A game does not start when I click on it
To be able to play in our Casino, you need to have Java installed. You can download Java here: www.java.com/en. Please also make sure you have the latest version of Flash installed. You can download Flash here: www.get.adobe.com

3. What happens if I lose my connection while playing a game?
Don’t worry, you won't lose your money or any winnings if your connection to our server is lost mid game. If there is then an error during the game, then please restart the game that you were playing and you will be able to continue from where you left off.
4. Can I try the casino games without spending money?
Yes, you may play just for fun! When selecting the game click on "Play for fun".

Security

1. How can I close my account at Chance Hill?
Please note that ChanceHill.com cannot delete your account due to security and statistical reasons. If you would like us to close your account permanently, please send an email to contact@chancehill.com and also give a brief explanation to why you want to close your account permanently.
2. Are my data and activity secure at Chance Hill?
From the moment you log in, all communication between your web browser and Chance Hill is protected using industry-standard encryption technology. This ensures that all your personal data and activity on our site are kept private.
3. Is my money safe at Chance Hill?
Deposited funds are kept in a separate bank account at all times, completely isolated from those of the company and of other customers.
4. Are my documents safe at Chance Hill?
All documents are kept in a secure environment, and are only accessible to senior security personnel. Remember, your security and privacy are our priorities at all times.
5. How do I verify my account?

Under certain circumstances we may require verification of identity and/or address in order for us to comply with the statutory requirements. The following describes the acceptable documentation:

Please send the documents to contact@chancehill.com, and our security department will verify your account.

6. Do I need to verify my account before I make a deposit/withdrawal?
Under certain circumstances we may require verification of identity and/or address in order for us to comply with the statutory requirements.
7. My personal details are incorrect
Please contact our customer support at contact@chancehill.com or at our support section if you find any incorrect details on your account.

Responsible Gaming

1. Can I put a temporary block on my account?
Chance Hill gives you the option to close your account for a specified period. The minimum time period for a temporary block is 24 hours. In order to do this go to my account and select the limits page.
2. How can I limit my gambling?
We offer a wide range of personal limits: deposit limits, loss limits, wagering limits. You will also find in your account options such as self-exclusion or cooling-off periods.

Our top 5 most asked questions

1. What welcome promotion do I get on my first deposits?
You can find all details regarding the welcome bonus by clicking here!

2. How do I open an account at Chance Hill?
What a great thing to do! We've made the registration process as quick as we could. Click on the “Sign Up” located on the top right corner of our landing page and fill in the required fields. After this, we'll send you a verification code and that's it. You’re one more member of the family :)
3. Where can I see how much is left to wager from my bonus?
Find out how much there is left to wager in "Bonus Balance" under "My Account" on the top right corner of our landing page.
4. How do I deposit?
To make a deposit into your Chance Hill account you need to log in, select the deposit button at the top right corner of the page. From here you can select your desired payment method, submit the relevant payment details and register it to your account.
5. Oh no, I forgot my username/password!
The fastest way to get a new password is to click on the “Forgot your password?” link in our header. We will then send you a link where you can enter a new password. If this doesn't solve it, contact our customer support, where our team will be happy to assist you.

A new casino is born

Create your account in two simple steps

Prefix

Welcome back

Enter your e-mail and password to login

Deposit
Select your preferred payment method
Congrats! You are qualified for a deposit bonus.
You currently have no deposit bonuses available. Keep an eye out for upcoming promotions.
    Balance
    View your balance and handle pending transactions

    Total Balance

    Total amount you can currently play with
    -
    0.00
    +

    Bonus Balance

    Total amount locked in bonuses
    0.00

    Withdrawable Balance

    Total money you are able to withdraw
    0.00
    Withdraw
    Select your preferred withdrawal method
      Bonuses
      Manage and view your bonuses
      No active or old bonuses found.
      Activate bonus code
      If you have received a bonus code you can activate it below
      Transactions
      See your recent financial and game transactions
      Financial
      Gaming
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      Personal details
      View your personal details
      Please contact support to update your personal details
      Offers and news
      Set communication channels
      Verify your identity (KYC)
      Verify your account to make withdrawals
      • Scan a copy or take a photo
      • pdf. png. jpg. jpeg or gif
      • Documents are kept confidential
      • Maximum file size 2 MB
      • Verification per payment method
      Photo of Identity/Passport
      Click or drag file here
      Photo of Utility Bill
      Click or drag file here
      Photo of credit card/payment
      Click or drag file here
      Updated Type of Document Status
      Limits
      View and set your limits for deposits, net losses and sessions
      Select type of limit

      Active limits

      All of your active limits will show below
      No active limits.
      Change password
      Password must be at least 6 characters long and contain a minimum of one lower case letter, one Upper case letter and one number.
      Change Password

      Forgot Password

      Enter e-mail address associated with your account and we will send you a link to reset your password

      Reset Password

      Simply enter a new password below to continue.

      All done!

      Your password was successfully changed.

      Terms Update

      Chancehill.com is now licensed and operated under Malta Gaming Authority (MGA) and UK Gambling Commission. This means your funds are even more secure, and we have introduced a wide array of new tools for your protection and have also added more games than ever before!
      As a result, we now require you to reset your password and accept our updated Terms & Conditions by clicking the button below.

      Terms & Conditions

      Please be informed that our Terms & Conditions have been updated.